Effective Date: 22/05/2025

Last Updated: 22/05/2025

This Return and Refund Policy (“Policy”) applies to purchases made through the Platform www.bazama.com (“Platform”), owned and operated by Bazama Private Limited (“Bazama”, “we”, “our”, or “us”). By using our Platform, you agree to this Policy.

1. ELIGIBILITY FOR RETURNS

- Buyers may request a return if the product is damaged, defective, or materially different from the listing.

- Return requests must be raised within 2 days of delivery.

- Products must be unused, unwashed, and in original packaging with tags.

2. NON-RETURNABLE ITEMS

The following items are not eligible for return:

- Customized or personalized jewellery

- Items marked as ‘non-returnable’ at the time of purchase

- Items returned without original packaging or damaged due to misuse

- Items that appear used or worn or used for photography, social media, events, or promotional purposes.

3. RETURN PROCESS

- To initiate a return, the buyer must email support@bazama.com with the order ID, images of the product, and reason for return.

- Bazama’s support team will verify the request and may approve a reverse pickup based on eligibility.

- Return shipping costs may be borne by the buyer unless the return is due to damage or seller fault.

- In certain cases, the product must be returned directly to the seller’s address. The buyer shall be informed accordingly.

4. REFUND POLICY

- Refunds are processed only after returned items are received and quality-checked.

- Refunds will be issued to the original payment method.

- The refund amount will exclude any shipping or transaction fees, if applicable.

- Refunds are processed within 7–10 business days after approval.

5. REPLACEMENTS

- Replacement is subject to stock availability and verification of return reason.

- If replacement is not possible, a full refund will be initiated.

6. CANCELLATIONS

- Orders can be cancelled before they are dispatched.

- Once dispatched, cancellation is not possible, and the buyer must request a return instead.

7. FRAUDULENT ACTIVITY & MISUSE

- Any attempt by buyers or sellers to commit fraud, misuse return policy, or manipulate the system will lead to suspension and possible legal action.

- Buyers are strictly prohibited from using products for social media content, photoshoots, reels, or events and then returning them. This will be considered misuse and will not be eligible for return or refund.

- Multiple returns, suspicious patterns, or discrepancies will be monitored and flagged.

8. SELLER RESPONSIBILITIES

- Sellers must accurately describe and fulfill all product listings.

- Sellers are responsible for defective or incorrect products and shall bear the return logistics and refund costs if found at fault.

- Sellers must comply with Bazama’s brand guidelines, packaging, and customer service protocols strictly.

9. SHIPPING POLICY

- Shipping of products to the buyer will be managed by the seller.

- In approved return cases, the buyer must return the product to the seller's specified address unless a reverse pickup is confirmed.

- Extra shipping charges may apply depending on the product size, location, and return reason. Buyers are advised to review shipping terms before booking.

10. DISPUTE RESOLUTION

In case of any disputes related to return/refund, the buyer can write to support@bazama.com. All disputes are subject to mediation before escalation to courts.

11. MODIFICATIONS TO THIS POLICY

Bazama reserves the right to modify or update this Policy at any time. Updates will be effective upon posting on the Platform.

12. CONTACT INFORMATION

For return-related assistance, contact:

Email: support@bazama.com

Phone: +91-99897 45826

Website: www.bazama.com

NOTE: This Policy is governed by Indian law and subject to the exclusive jurisdiction of competent courts in Telangana, India.